Prior to use of our website please take some time to read our terms and conditions below containing important information regarding your visit and use of this website.
General Terms and conditions.
“H.O.S BEAUTY & ART LIMITED”, “we”, “our” or “us” operates an online shop at the internet address “https://beautifultrollcosmetics.com/” henceforth called “the website” or “this website”. All orders placed by you via the website as well as our products and services offered are governed exclusively by the Terms of Use conditions and notices set out below.
Access to and use of this Web site and the products available through this Website (the “Services”) are also subject to the following terms, conditions, and notices. By using the Services, you are agreeing to all the Terms of Use, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.
Access to this Web site is permitted, and we reserve the right to withdraw, amend, services or statements without preview notice. We will not be liable if for any reason this Web site is unavailable at any time or for any period. We may restrict access to some or all parts of this Website.
Privacy policy.
Our privacy policy, which sets out how we will use your information, can be found on this website (next tab). By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Shopping on this Website, you will be asked to input personal details, such as your name, e-mail address, billing address, delivery address, credit card, or other payment information. This information will be held by us, in accordance with the registration we have with the Data Commissioner’s office.
Prohibitions and/or limitations.
Users under the age of 18 can use this website and/or place an order and/or use the products only under parental advisory and/or control.
You are not allowed to buy and sell (resell) any of our products.
If you wish to be a reseller, contact us by email at info@beautifultrollcosmetics.com with the subject “COLLABORATION REQUESET – YOUR COMPANY’S FISCAL NAME”
Terms of sale.
By placing an order, you are placing a binding offer to purchase a product on and subject to the following terms and conditions. You submit an offer by entering all required information during the ordering process and posting the order form to us by clicking the “PLACE ORDER” button. All orders are subject to acceptance by H.O.S BEAUTY & ART LIMITED and/or BEAUTIFUL TROLL COSMETICS confirmation of the order price, and availability of the product. Until such acceptance, items in your shopping basket are not reserved and may be purchased by other customers.
On receipt of your order, we will send you an e-mail confirming receipt of your order and stating the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.
A purchase contract between you and H.O.S BEAUTY & ART LIMITED and/or BEAUTIFUL TROLL COSMETICS will become effective only after we have accepted the offer by dispatching the goods ordered. If payment in advance was chosen as a payment option, the goods will be dispatched only after the full amount has been credited to our account.
A. H.O.S BEAUTY & ART LIMITED has the right to refuse any offer without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased via the internet are intended to be resold on a commercial platform or on-site.
Dispatch times may vary according to availability and delays resulting from postal delays or force majeure for which we will not be responsible.
When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the products. All prices advertised are subject to changes without notice.
Pricing and availability.
Whilst we try and ensure that all details, descriptions, and prices which appear on this Web site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled.
All prices are inclusive of VAT. Delivery costs may be charged in addition; such additional charges are displayed where applicable and included in the “Total Cost”
The company reserves the right to alter prices at any time before delivery.
The delivery of the Goods shall be made by the H.O.S BEAUTY & ART LIMITED delivering the Goods to the place as specified in your order.
H.O.S BEAUTY & ART LIMITED does not warrant that any products purchased by you comply with all statutory requirements and regulations relating to the sale of the Goods in your country or country of interest and it is your sole responsibility to ensure compliance.
H.O.S BEAUTY & ART LIMITED has no liability if you fail to take delivery of the goods or any part of them on the Delivery Date and/or fail to provide any instructions, documents, licenses, consents, or authorizations required to enable the Goods to be delivered on that date.
Damage/Loss in Transit.
A. BEAUTY & ART LTD accepts no liability for any loss resulting from your failure to comply with our carrier’s requirements concerning notification of damage, shortage, or non-delivery of Goods.
Goods should be inspected on receipt and damage/shortages advised in writing to the carriers and ourselves within 4 days.
Damaged Goods and original packaging must be retained for inspection at the company’s discretion.
Damaged Goods returned to the company will only be accepted if previously agreed in writing.
Non-delivered must be advised in writing to the carriers and ourselves within 10 days of the date of order.
Returns & Refunds Policy.
Goods must be returned unopened, within 14 days of the day of delivery. The amount charged will be refunded with delivery fees excluded.
Returns and refunds Apply only on products bought on this website and from official resellers. For Cancellation Policy see ´´Terms & Conditions´´.
Cancellation Policy
If you wish to cancel your order, you have the right to cancel the contract for the purchase of the item(s) within 7 days (commencing from the date the goods are received). This applies to all our products. However, we regret that we cannot accept cancellations for purchases where the item(s) has been opened.
To cancel an order, written confirmation must be made 7 days(natural) after the order was placed. If you wish to cancel your order, please email orders@beautifultrollcosmetics.com and ensure you type “Order Cancellation” in the subject line of your email.
Goods must then be returned unopened within 15 days of the delivery date to receive a full refund of your order. All returned orders must be sent to the following address: Kronou 12 Egkomi, 2400, Nicosia, Cyprus.
For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office. You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or the item is faulty.
As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item(s).
Products that have been personalized (fragrance) other than the default option are except for cancellation once the product has been sent.
Offers on our website may differ from our other promotions.
Cancellation policy applies only on products bought on this website. For Cancellation Policy see ´´Terms & Conditions´´.
Limitation of Liability
Our liability to you for breaking any of these conditions is limited to refunding any money you have already paid for items that you have not received or that you have returned within the agreed time scales and in the required condition. We won’t be liable for any other loss or damages unless the loss or damages are caused by our negligence or our breach of these terms and conditions.
We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications, and descriptions. We will endeavor to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.
Payment
Payment for the Goods and any applicable delivery charges can be made by any method shown on the H.O.S BEAUTY & ART LIMITED website at the time you place your order. Refunds will generally be made by the same means of a credit to your chosen method of payment.
Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle H.O.S BEAUTY & ART LIMITED to terminate the contract immediately.
There will be no delivery until cleared funds are received.
If due to default in payment H.O.S BEAUTY & ART LIMITED incurs additional costs in collecting the debt such as legal or debt collection fees etc. then you will be held liable for all of these costs.
Other Terms.
Products are made out of multiple Active Ingredients and Natural Extracts. If you are uncertain about any of the ingredients, do a patch test before use and/or consult your healthcare physician. If any type of sensitivity occurs, discontinue use immediately and consult your physician. H.O.S BEAUTY & ART LIMITED is not responsible for any side effects (allergies) caused by using the products found on our website.
Disclaimers.
Any trademarks/names featured on this Web site are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to H.O.S BEAUTY & ART LIMITED.
Links To Third-Party Web Sites.
From time to time this website may contain links to websites controlled by third parties. The Company provides these links merely as a convenience. Access to other websites is at your own risk and the Company is not responsible for and does not endorse or accept any responsibility for the contents or use of these websites.
Governing Law and jurisdiction.
These terms and conditions are to be construed by the laws of the Republic of Cyprus and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Republic of Cyprus courts.
Entire Agreement.
The above Terms and Conditions constitute the entire agreement of the parties and supersede any preceding and contemporaneous agreements between YOU and H.O.S BEAUTY & ART LIMITED. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by H.O.S BEAUTY & ART LIMITED Management.
H.O.S BEAUTY & ART LIMITED can modify any policy within this webpage at any time without prior warning.
H.O.S BEAUTY & ART LIMITED, “we”, “our” or “us” would like to inform you respecting the information collected in this website. The use of this website implies acceptance towards this privacy policy or any other policy within this website.
What personal data do we collect about you?
Personal data: When you provide them to us directly and through the use of the Web Site. This information may include:
Information you may provide to us when you are using this website (e.g. your name, your surname, contact details, gender, reviews, and any information which you may add to your account profile);
Transaction and billing information. If you make any purchases from this website (e.g. credit/debit card details and delivery information);
Records of your interactions with the brand or company such us:
Information you provide us when you enter a competition or participate in a survey;
Other information necessary to provide the site, for example we may access your location if you give us your consent.
What do we use this personal data for?
Depending on how you use our website, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
To fulfil your order and maintain your online account.
To manage and respond to any queries or complaints to our customer service team.
To personalize the website to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
To improve and maintain the website, and monitor its usage.
For market research, e.g. we may contact you for feedback about our products.
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the website, to make it more interesting and relevant in respect of the products and offers on view.
Our website may allow you the option of adding additional information to your account profile, such as information about your body type, skin type, hair type, hair condition, training regime, performance goals, height and weight. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example. You do not have to provide this information to us, and can delete it or update it at any time.
Marketing
We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).
You may also see ads for our website on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
Who do we share this personal data with?
We share customers’ personal data with third parties in the following circumstances:
With other companies in our group of companies, as necessary to operate the website.
With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
With our professional and legal advisors.
With third parties engaged in fraud prevention and detection.
With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.
Otherwise where we have your consent or are otherwise legally permitted to do so.
Storage and Retention
We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses. Please contact us if you would like more information about these safeguards.
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
Security
This website ensures that data is encrypted when leaving the website. This process involves the converting of information or data into a code to prevent unauthorised access. This website follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this website over a secure communications channel.
Whilst we do everything within our power to ensure that personal data is protected at all times from our website, we cannot guarantee the security and integrity of the information that has been transmitted to our website.
Your rights
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
If you have any queries regarding any policy or suggestions, please contact us on:
Telephone: (+357) 22 26 40 47
Email: info@beautifultrollcosmetics.com
Address: Kronou 12, Egkomi 2400, Nicosia, Cyprus (Not open to public. Please contact with email and/or telephone)
Cookies policy
The website uses cookies to enhance the user experience. Below is some information on what cookies are, what type we use, how one can disable them, and how to prevent third parties from installing Cookies.
What are cookies?
Cookies are small files that some websites can install on your devices or terminals. They are automatic procedures that gather information about an internet user as they visit a particular website, in order to, among other things, recognize them as a recurrent user and then personalize their use, offer faster browsing, compile statistical information, or store preferences or internet browsing habits.
Cookies are useful because they allow websites to work more quickly and flexibly and be more adaptable to your preferences while helping website managers to improve the services they offer, thanks to the information that cookies gather.
Type of cookies
Browsing this website means that you accept the installation of the following types of cookies.
Analysis cookies:
These are cookies that, when processed by H.O.S BEAUTY & ART LIMITED or by third parties, allow us to count the number of website visitors and statistically analyze the way that users use our services. They allow us to study how our website is browsed and optimize it to meet our client’s real needs.
Personalisation cookies:
These are cookies that, when processed by H.O.S BEAUTY & ART LIMITED or by third parties, save your preferences for certain tools or services so that you do not have to reconfigure them each time you visit the website. They are also used by programs that try to geographically pinpoint the location of the computer, smartphone, tablet or internet-connected TV.
Advertising cookies:
These are cookies that, when processed by H.O.S BEAUTY & ART LIMITED or by third parties, allow the advertising spaces on the website to be efficiently managed, adapting the advert’s content to the content of the service requested or to the way you use the website. They help us find out about your internet browsing habits and show you advertising related to your browsing profile.
Third-party cookies:
On some of our pages, third-party cookies may be installed that allow the services that they offer to be better managed and improved. An example of this usage is the links to social networking sites that allow our content to be shared.
The list below shows the Cookies, tags, and other similar devices used by this website, together with information on the purpose, duration, and management (proprietary and by third parties of each one of them):
_gat
Type: Persistent. Term: 1 minute.
Purpose: Used to throttle request rate.
Managing Entity: Third party (Google)_ga
Type: Persistent. Term: 2 years.
Purpose: Used to distinguish users.
Managing Entity: Third party (Google)_gid
Type: Persistent. Term: 24 hours.
Purpose: Used to distinguish users.
Managing Entity: Third party (Google)cookies_notice
Type: Persistent. Term: 1 month.
Purpose: Save answer about accepting cookies.
Managing Entity: Own cookies (“H.O.S BEAUTY & ART LIMITED” & “BEAUTIFUL TROLL COSMETICS”)user_lang
Type: Session. Term: User session.
Purpose: Determines user browsing language preferences.
Managing Entity: Own cookies (“H.O.S BEAUTY & ART LIMITED” & “BEAUTIFUL TROLL COSMETICS”) This information chart will be updated as quickly as possible as the services offered on this website change. However, the information chart may fail to include a cookie, tag, or another similar device as a result of the update, though they will always be devices with identical purposes to those included in this chart.
Configuring your cookie preferences
If you would like to change the configuration of cookies on your browser, you can do so by reconfiguring the browser options. If you choose to disable all cookies, you may find that the use of some features may be restricted.
You can find information on how to change the cookie policies of various browsers as follows:
If you use Microsoft Internet Explorer, go to the View option, select Internet Options, and then access Advanced Options.
If you use Netscape, go to the Edit option on the menu, select Preferences, and access Advanced.
If you use Firefox, for Mac go to Preferences on the options menu, select Privacy and then Show Cookies, and for Windows go to Tools on the menu, select Options, then go to Privacy and finally Show Cookies.
If you use Safari, go to the Safari options menu, select Privacy, go to the Security section and then Show Cookies.
If you use Google Chrome, go to the Tools option on the menu, select Options (Preferences in Mac), go to Advanced and then Content Configuration in the Privacy section, and finally click on Cookies in the Content Configuration box.
All cosmetic products purchased from H.O.S BEAUTY & ART LIMITED and/οr BEAUTIFUL TROLL COSMETICS official website and/οr authorized RESELLERS, are eligible for a 14-day money-back guarantee. This means you can return any product, unopened or opened, for a refund within 14 days of purchase and reception of the product/s.
Unopened Products: If you return an unopened, unused product, you will receive a 100% refund of the purchase price. Orders benefited from the Free Delivery Shipping Option are subject to additional subtracting based on the shipping cost amount used for the shipment, a cost assumed by the company- and does not exceed the amount of 10 Euro.
Opened Products: If you wish to return an opened product (applies for cosmetic products only such as cleansers, creams, serums, fluids, and body lotions), you will receive an 80% refund, subtracting a total of 20% for handling and refund fees. You may keep the product. Orders benefited from the Free Delivery Shipping Option are subject to additional subtracting based on the shipping cost amount used for the shipment, a cost assumed by the company- and does not exceed the amount of 10 Euro).
Products (applies for cosmetic products only such as cleansers, creams, serums, fluids, and body lotions) bought on sale period, are eligible for a 50 % refund. Orders benefited from the Free Delivery Shipping Option are subject to additional subtracting based on the shipping cost amount used for the shipment, a cost assumed by the company- and does not exceed the amount of 10 Euro).
Proof of Purchase
To process a return, you will need to provide your order number.
Reasons for Return
We accept returns for the following reasons:
Dissatisfaction with the product (3-question questionnaire will follow – no wrong answers).
Damaged product.
Allergies.
Shipping Costs
The consumer is responsible for shipping costs for returned items. All expenses of returning unopened items are covered by the consumer.
Process for Returning Products
To return a product, please follow these steps:
Contact us at: info@beautifultrollcosmetics.com
Package the product securely in its original packaging.
Indicate the order number on the shipping order.
Cyprus: Drop off the package at the nearest ACS point to the following location:
ACS EGKOMI
TO: H.O.S BEAUTY & ART LIMITED.
(+357) 94 089 400.Other Countries: All returned orders must be sent to the following address: H.O.S BEAUTY & ART LIMITED, Kronou 12 Egkomi, 2400, Nicosia, Cyprus.
ΕΠΙΚΟΙΝΩΝΗΣΤΕ ΜΑΖΙ ΜΑΣ
- If you have any questions about our money-back guarantee policy, please contact us at:
info@beautifultrollcosmetics.com, or (+357) 94 089 400, or contact form on our website, or Facebook Messenger.
Exceptions
Products purchased during combo promotions (such as 1+1) or clearance sales are not legible for refund. We do not accept returns for custom-made or personalized products.
Policy Updates
We reserve the right to update this policy at any time without prior notice. Please review this policy periodically for any changes.
Delivery Time
Your order is shipped within two working days (Monday – Friday) from the date of purchase. Delivery time may vary depending on your order quantity, available stock, and delivery location. Disclaimer: In our company we do allow margins of human inconveniences and we learn from them :)
Shipping Prices
Republic of Cyprus: Free Delivery for Standard Shipping method.
Republic of Cyprus: Express shipping. Consult rate at check out.
International shipping (Europe): Rate is calculated at check out.
International shipping (Rest of the world ): Rate is calculated at check out.
Gift Voucher Terms & Conditions.
“Gift Voucher”, “Voucher”, or “Gift Card” refers to a digital product that can be bought throughout this website only as a document that can be exchanged for goods or services of the value chosen by the user.
It can be used solely on this website and not on other digital platforms you may find our products on.
It can be used by any of the collaborating beauty centers for beauty treatments and/or purchase of any of our products
If presented to any of the collaborating Beauty Centers, the total value of the voucher must be redeemed at one time. Eg. If the voucher value is €100, the treatments and/or products must be equal to or exceed the €100 value.
If the voucher is used on our website the voucher value can be redeemed by any number of transactions the beneficiary wants.
The value of this voucher can be returned (cancelation policy) within a period of 7 days if requested by the issuer and by email, and the total value will be returned only to the account of the transaction within a period of 30 days.
This voucher cannot be exchanged for money by the beneficiary.
If the beneficiary and issuer are the same people, then the voucher cancellation policy (section 6) is applied.
Products bought with a voucher may be returned if unopened and undamaged exchanging to a service or other product.
The product can be exchanged for services and goods if bought from this website.